Since 2019, the Georgian office has not only been supplying local businesses with equipment but also offering integrated outsourcing solutions aimed at optimizing clients’ workflows, enhancing productivity, and reducing costs.
Konica Minolta positions itself as a solutions-oriented company rather than just a hardware vendor. Its services are centered around collaborative partnerships, technological innovation, high-quality customer support, and service management.
Digital progress isn’t just about speed or automation—it’s about clarity.
It’s about having more time and energy to focus on what really matters. At Konica Minolta, innovation is not a goal in itself but a means to protect the meaningful: the memory behind a photo, the story in a document, the purpose behind a business. In today’s reality, we store countless visuals and important files in clouds, drives, and networks—yet still, it’s a single old photo on the wall, a glimpse of loved ones smiling from a frame, that grounds us during a long or stressful day. High-quality, enduring visuals carry emotional weight, and few understand this better than Konica Minolta—a company with a long-standing legacy in imaging and printing technologies.
As a global leader in high-quality printers, copiers, multifunction devices, and IT services, Konica Minolta operates in diverse industries—ranging from business automation and healthcare to professional printing and materials science—delivering powerful, enterprise-level solutions across each. But what makes the company truly exceptional is that the most valued part—according to its employees—is the people themselves. It’s a global team that supports, challenges, and grows together.
For a company built on innovation, strong values, and a people-first culture, having the right tools in place is essential to achieving its goals across every level of the organization. Modern ERP systems have become a cornerstone of progressive businesses, and this is where SMART business Georgia comes in.
Behind the scenes, companies like SMART business Georgia support big ideas by ensuring that critical processes—accounting, localization, and ERP systems—run smoothly. It may not seem directly related at first glance, but just like a watch depends on every tiny gear, digitalization plays a vital role in helping innovative companies focus on what they do best: creating value that lasts.
A Turning Point Toward Efficiency and Growth
Before the implementation of the new ERP system, Konica Minolta Georgia managed its operations through a mix of separate, often manual processes. Key business functions were handled using spreadsheets and outdated tools, leading to inefficiencies, frequent errors, and a lack of real-time visibility. This fragmented structure made it difficult to track performance, make data-driven decisions, and respond quickly to changes in the business environment.
The decision to upgrade was driven by the need for a more unified and streamlined solution that could enhance operational efficiency, increase transparency, and provide clearer reporting capabilities. A modern ERP system was seen as essential not only for addressing current operational challenges but also for supporting long-term growth.
In selecting the new solution, the team focused on several key criteria: seamless integration with existing infrastructure, an intuitive and user-friendly interface for easier onboarding, and reliable post-implementation support. The goal was to minimize disruption while ensuring ongoing assistance and scalability. Another crucial requirement was automation—many processes in the previous system had to be done manually, resulting in time-consuming tasks and higher risk of error. The new ERP system addressed these gaps by introducing greater automation, improved clarity in daily operations, and a more efficient foundation for future development.
We decided to implement a new ERP solution because our existing system was no longer meeting our growing needs and was starting to show signs of inefficiency. As our company expanded, we faced increased challenges with outdated processes, data silos, and limited integration across departments. The system’s lack of scalability was becoming a barrier to progress, and it was increasingly difficult to support day-to-day operations effectively. Our expectations from the SMART Localization solution were centered around improving our ability to operate effectively ensuring compliance with local regulations. We were hoping to achieve greater efficiency in managing our diverse operations, streamline workflows, and enhance reporting capabilities to get a clearer picture of performance. Our team hoped that the localization features would make it easier to handle various legal, tax, and reporting requirements.
The decision to partner with SMART business Georgia was reinforced by the positive experience of Konica Minolta’s Czech colleagues, who had previously worked with SMART business Ukrainian team. What ultimately set the team apart was their solid reputation, deep technical expertise, and client-focused approach. SMART business demonstrated a clear understanding of Konica Minolta’s needs and offered flexible solutions designed to support both operational excellence and long-term growth.
This transition marked a strategic turning point in the company’s digital journey—laying the foundation for smarter operations, enhanced compliance, and scalable efficiency moving forward.
Implementing SMART Accounting Through Collaboration Customization and Real World Challenges
The implementation of the SMART Accounting solution at Konica Minolta was a significant step in the company’s digital transformation journey. A cross-functional internal team was formed, including members from key departments, to ensure that the new system would align with operational needs and be widely adopted across the organization. From the vendor side, SMART business provided continuous support, expertise, and technical guidance, working closely with the internal stakeholders throughout the entire process.
Clear goals were set at the outset of the project:
- To ensure a smooth transition with minimal disruption to daily operations
- To build a fully integrated system that enables real-time data sharing and reporting
- To support successful user adoption through effective training and assistance
While these core objectives were largely achieved, the journey came with its share of complexity. Some customizations—particularly those aligned with internal processes and regulatory compliance—required more time and iterations than anticipated. Due to the unique nature of Konica Minolta’s operations, several tailored features and localization components were developed to meet specific legal and tax requirements. SMART business Georgia demonstrated strong responsiveness and flexibility in addressing these needs, ensuring the solution complied with Georgian regulations without compromising global standards.
The SMART Localization product was fully implemented in the company without the need for any additional modifications. In addition to the standard Business Central functionality, the system combined global partner developments specific to Konica Minolta with our SMART Localization solution. This posed a considerable challenge and risk, as there was potential for conflicts between the two systems that could have required additional development efforts. However, we encountered no major issues. Through close collaboration between our team and the client, we successfully optimized the company’s processes and met the expectations of both end users and key stakeholders.
However, adapting existing business processes into the new ERP environment proved to be challenging at times. It was not always easy to translate the full scope of internal workflows into technical configurations that avoided confusion or delays. Some of the system’s more advanced features introduced a level of complexity that initially slowed down user adoption. Despite this, collaboration between the internal team and SMART business remained strong, enabling steady progress and problem-solving throughout the project.
One technical consideration involved aligning the Georgian Localization functionality with Konica Minolta’s global ACC2 developments. There was initial concern that these separate components might conflict, but thanks to coordinated efforts on both sides, no major issues emerged. The two systems were integrated successfully, and operations now run smoothly with full localization and compliance in place.
Measurable Progress Through Automation and Compliance
The implementation of the SMART Accounting solution at Konica Minolta marked a significant step toward greater automation and operational efficiency. The core objective was to automate as many daily processes as possible to minimize human error, accelerate workflows, and ensure consistency across business functions.
While the system has already brought noticeable improvements—particularly in streamlining processes, increasing data accuracy, and offering better visibility into business performance—the transition is ongoing. The internal team continues to adapt to the new workflows and functionalities. Some advanced features have proven to be more complex than initially anticipated and requiring continued support to unlock their full potential. Despite these challenges, the company remains confident that further refinement and user familiarity will enhance the overall effectiveness of the solution.
A key part of the implementation was the integration of Geo Localization, developed to support the accounting and operational teams who handle various transactions daily. With this functionality, users now work directly with Georgian legislative systems from within the ERP, making compliance and reporting much more efficient.
To fully align with local regulations and streamline business operations, SMART Accounting was equipped with all the necessary modules, including:
- Purchase and Sales Management
- Inventory Management
- Bank and Cash Management
- VAT and Write-off Management
- Fixed Asset Management
- Reporting and Period Closure
These modules not only support legal compliance but also enhance communication across departments and provide structured reporting for both internal managers and external stakeholders.
Overall, our experience working with the SMART business`s project team has been positive. The team demonstrated a strong understanding of our business needs and was dedicated to ensuring that the solution was implemented as effectively as possible. From the start, there was a clear sense of collaboration, and we appreciated how approachable and responsive the SMART business team was throughout the process. One of the strengths of working with the team was their expertise in navigating the complexities of the ERP system. They were knowledgeable and provided valuable insights, especially when it came to customizing the solution to fit our specific requirements. They were also proactive in identifying potential issues and offering solutions, which helped us stay on track despite some of the challenges we encountered.
Looking Ahead
The ERP implementation at Konica Minolta Georgia represents more than just a completed project—it’s a long-term commitment to digital progress. While the initial rollout of SMART Accounting delivered measurable improvements in automation, accuracy, and compliance, the company views the system not as a static solution, but as one that will evolve alongside its business. Future plans include ongoing refinement and optimization to ensure the ERP continues to align with changing operational needs. With SMART business Georgia remaining a trusted technology partner, Konica Minolta is confident in its path forward—committed to building on this digital foundation to support sustainable growth, smarter operations, and lasting value.
If you’d like to learn how SMART business solutions can support the growth of your business, send us a request and our team will get in touch with you shortly.
